1 · Log an ordinary service fault
Submit a query through NMBM E-Service or phone 041 506 5555. Ask for the reference number, responsible unit and next update date.
09 · Get help and escalate
Use the route that can act on the problem.
Start with a municipal case number. If the issue remains unresolved, move the same record to your ward representative, a records request or an oversight body. Emergency services are for immediate danger.
2 · Water outage or leak
Call the water operations line at 0800 20 5050 or email waterleaks@mandelametro.gov.za. Include the street, nearest public landmark, start time and municipal case reference.
3 · Find the ward councillor
Use the IEC ward councillor lookup. Send the case number, location and the date the municipality last responded; ask which office owns the next action.
4 · Request records under PAIA
Ask for the fault log, work order, contract, payment and close-out evidence through a formal records request. See the government directory for NMBM’s PAIA Information Officer and the Information Regulator’s PAIA guidance.
5 · Escalate maladministration
For persistent maladministration or undue delay after using municipal channels, submit a complaint to the Public Protector. Attach your case reference, timeline, correspondence and the specific remedy you requested.
6 · Immediate safety or emergency
Call NMBM Emergency Response at 041 585 1555, SAPS at 10111, or mobile emergency number 112. The municipality’s Safety & Security WhatsApp notice describes a separate, non-emergency reporting route; check its latest status before use.
These links point to external public services. Keep copies of forms and messages you submit; the report does not submit a complaint on your behalf.